Delivery, collection and returns
Order processing
After you place an order, an order confirmation will be sent to your email address. We begin preparing the order after payment has been received, unless otherwise agreed in the order terms or customer agreement.
The estimated delivery time depends on stock availability, the contents of the order and the selected delivery method. If fulfilment is delayed or a product is no longer available, we will contact you as soon as possible.
Delivery methods
DPD parcel locker
Products may be delivered to a parcel locker if their dimensions, weight and other characteristics meet the parcel-locker requirements. Eligibility is determined per product in the online store. If the cart contains at least one product that cannot be sent to a parcel locker, courier delivery or collection will be offered for the entire order.
DPD courier
Most products in the online store can be delivered by courier. The order will be delivered to the address entered at checkout. Please make sure the telephone number and delivery address are correct and that the courier can access the delivery location.
Collection
You may collect an order after we have confirmed that it is ready. Please do not arrive before receiving the collection confirmation.
Collection point and opening hours: TO BE CONFIRMED BY THE CLIENT.
Worktops and oversized goods
Worktops and other goods that cannot be sent by parcel locker or courier because of their dimensions, weight or risk of damage are available for collection only. If an order contains such a product, collection applies to the entire order unless otherwise agreed with the customer.
Delivery cost
The delivery cost is calculated in the shopping cart according to the contents of the order, product dimensions and selected delivery method, and is displayed before the order is confirmed. Collection is free unless otherwise stated in the online store.
Receiving a shipment
Inspect the condition of the packaging when receiving the shipment. If there is visible damage, document it with photographs where possible and note the damage with the courier. Notify us as soon as possible at info@moobliexpert.ee, including the order number and photographs of the damage.
Consumer’s 14-day right of withdrawal
A consumer – a natural person who is not acting for purposes related to their economic or professional activities – has the right to withdraw from a distance contract concluded in the online store without giving a reason within 14 days of receiving the goods. This 14-day right does not automatically apply to business customers.
To withdraw, send an unambiguous statement within 14 days to info@moobliexpert.ee or use the model withdrawal form. Include at least your name, order number, products being returned and the date of the withdrawal statement.
After submitting the withdrawal statement, return the goods within 14 days. The customer bears the direct cost of returning the goods unless agreed otherwise or the delivered goods do not conform to the order.
Condition of returned goods
You may inspect the goods only to the extent necessary to establish their nature, characteristics and functioning, as you could in a physical store. Please return the goods complete and, where possible, in their original packaging. If the product has been used beyond what is necessary for inspection, or the product or packaging has been damaged, the Seller may reduce the refund to reflect the diminished value of the goods.
Exceptions to the right of withdrawal
The right of withdrawal does not apply, among other cases, to goods made or adapted to the customer’s personal requirements or to goods that, after delivery, have by their nature been inseparably mixed or combined with another item. If the right of withdrawal does not apply to a particular product, the customer will be informed before placing the order.
Refunds
When a consumer withdraws, we refund payments received from the consumer, including the cost of standard delivery, without undue delay and no later than 14 days after receiving the withdrawal statement. If the customer selected a delivery method more expensive than standard delivery, the Seller is not required to refund the additional cost. The Seller may withhold the refund until the goods have been returned or the customer has supplied evidence of having sent them back. The refund is normally made using the same payment method used for the purchase.
Defective or incorrect product
If goods are defective, damaged or differ from the order, email info@moobliexpert.ee as soon as possible with the order number, a description of the issue and photographs where possible. If installation may alter or damage the product, do not install it before its suitability or the remedy has been agreed with us.